Can the SAAS Model work for Government Consulting Services? How...
Govciooutlook

Can the SAAS Model work for Government Consulting Services? How Aurora, IL is using PMO-As-A-Service to Scale Up and Manage Demand on IT

Michael R. Pegues, Chief Information Officer, Information Technology Department, City of Aurora

Michael R. Pegues, Chief Information Officer, Information Technology Department, City of Aurora

At the City of Aurora, we have been moving at lightning speed to modernize city services and continue building on our Smart City strategies. Subscription models have traditionally transformed the way government entities have deployed software, supporting speed and agility throughout software implementation and operation. At the City of Aurora, 2nd largest City in Illinois, we have also reevaluated how we work with our professional service partners through a similar and innovative model delivering similar benefits.

We are working with our long-time strategic partner, Crowe LLP, in a new and innovative way – through a partnership services model and a public sector consulting service subscription. Crowe’s Portfolio Management Office (PMO) as a service model gives us real-time access to Crowe’s portfolio and project management services and expertise to build our team’s capacity and support rapid IT implementations, when we need it.

Crowe’s PMO as a service offering, “Crowe Government Guide” is transforming the way Aurora can scale its support of technology needs and citizen demand for services, citywide. We have realized the following benefits:

● The ability to scale support up and down, when we need it most

● Access to topical subject matter experts, experienced project managers, and a variety of other resources, all ad hoc

● Ability to revise scope and change course without a time-consuming change request process, allowing us to focus on highest priority areas and respond to urgent unforeseen issues

● On-demand access to experience and a menu of public sector focused services

● Increased agility in being able to respond fast to city needs, being able to do more in parallel, particularly as the IT demand citywide increases

● Enhanced IT team focus on other valuable initiatives

● Overall decrease in project cost

● More effectively manage our third party vendors and hold them accountable to contract and service level compliance

Reimagining how we manage our IT initiatives has allowed the City to be more innovative, and frankly – do more, without drastic budget increases. We are working to implement new and modern solutions to enhance public service delivery more rapidly than we could in the past. I know I’m not the only government agency CIO who has seen record demand in technology related initiatives across the departments and community I serve. Everything involves IT. My phenomenal IT team of professionals continues growing and seeking to stay ahead of the curve, but they were over-burdened. Our challenge to keep up and stay ahead across risk mitigation of cyber threats, launching new technology projects, necessary upgrades, automating manual processes, and responding to growing citizen demand for online services required a new way to manage the portfolio and hit on all cylinders.

“We are working with our long-time strategic partner, Crowe LLP, in a new and innovative way – through a partnership services model and a public sector consulting service subscription”

We are using PMO as a service subscription model to engage project management resources to build capacity and manage third party vendors. We’re currently using the service implementing three software solutions for the Fire Department –a Records Management System (RMS), Time & Scheduling System, and a Learning Management System – in addition to a fourth project implementing a citywide Time, Attendance and Scheduling Solution. Without this support, these implementations would have been delayed or slowed, as they waited for project management resources currently engaged in other high priority initiatives.

In a short time, I’ve experienced how this model can work, translating the benefits of “as a service” models to my IT service team. 

To read more about the City of Aurora’s Technology Strategic Plan, Vision and Mission statement, visit our SMART Aurora website. For general information related to the City of Aurora, visit our City website

Our partner Crowe LLP is a public accounting, consulting, and technology firm with offices around the world. Crowe’s vision is built on deep specialization and a focus on clients, people, and the hallmarks of the profession: integrity, objectivity, and independence. For more information about the Crowe Government Guide PMO as a service subscription click here.

Weekly Brief

Read Also

Addressing the Digital Equity Gap in New Era

Bob Leek, CIO, Clark County

Can the SAAS Model work for Government Consulting Services? How Aurora, IL is using PMO-As-A-Service to Scale Up and Manage Demand on IT

Michael R. Pegues, Chief Information Officer, Information Technology Department, City of Aurora

Public Organizations, Smart Cities, and a Digital Future

Hong Sae, Chief Information Officer of City of Roseville

IT Modernization: The Be-all-and-End-all of the Government Sector

Behzad Zamanian, Chief Information Officer at Washoe County

Executing Seamless Transformation Strategies to Drive Value

Rebecca Hascall Chief Innovation and Information Officer for Jefferson County, Colorado